Frequently Asked Questions
Answers to questions you may find useful.
The practice is open Monday – Friday, 9am to 7pm.
You can get in touch through our enquiry form, by phone, or by email.
We aim to respond on the same working day if you contact us before 6pm, or by midday on the next working day.
During the complementary consultation, you’ll have the opportunity to speak with a counsellor about what brings you to therapy and ask any questions about how the counselling sessions work.
This helps us to build an understanding of your situation and what would be most appropriate for your needs.
Sessions are arranged in advance and take place at the practice or online. We will provide clear information on how to access your meeting via a confidential platform.
At your first session, you’ll begin to explore what you outlined in your initial consultation and focus on what feels most relevant.
During the session, you’ll be listened to in a thoughtful, respectful and non-judgemental way.
To get the most out of therapy, a number of sessions is usually required. Your counsellor will discuss what feels appropriate with you, and this can be reviewed together as the work develops.
Everything you talk about with your counsellor is confidential. However, there are certain situations where we may be legally or ethically required to share relevant information.
How confidentiality works will be clearly outlined in your first session. We will also provide further information by email.
The practice focuses on supporting adults aged 18 and over.